At Pet Icon, we want to ensure your complete satisfaction with your purchase. Our return and refund policy is designed to provide you with a hassle-free experience.
🧾 Refund & Return Policy (Pet Icon)
At Pet Icon, customer satisfaction is important to us. We want you to have a great experience shopping with us while maintaining transparency about our policies.
🔸 Order Accuracy
All items are shipped exactly as selected during checkout.
Please make sure to carefully review the product description, size, color, and design before placing your order.
We cannot be held responsible for incorrect item selections made by the customer.
🔸 Returns & Refunds
We only accept returns or issue refunds if:
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The item arrived damaged or defective, or
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The wrong item was sent due to our error.
To request a return, please contact us within 7 days of receiving your order and include clear photos showing the issue.
If the return is approved, we will provide you with detailed instructions.
🔸 Non-Returnable & Non-Refundable Cases
Please note that we cannot accept returns or issue refunds in the following cases:
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The correct item was shipped according to the order details.
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The customer ordered the wrong size, color, or product type.
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The item does not fit a specific car, pet, or use case.
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The product has been opened, used, or is not in its original packaging.
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The return request was made more than 7 days after delivery.
🔸 Cancellations
Once an order has been processed and shipped, it cannot be cancelled or changed.
We work with our suppliers to ensure fast delivery and cannot stop shipments already in transit.
🔸 Damaged or Wrong Items
If your product arrived damaged or incorrect, please contact us immediately at info@peticonn.com with photos showing the issue.
We’ll evaluate the situation and provide a suitable solution (replacement or refund, if applicable).
🔸 Our Commitment
We always aim to provide excellent customer support and high-quality products.
If you have any concerns, please contact us at info@peticonn.com — we’ll be happy to assist you.